1. Overview
Every account can use the free trial (100 optimize runs within 5 days) before buying anything, so you can check the PEB Optimization Tool for STAAD on your own frames first. After a purchase, you may ask for a refund within 24 hours of payment, giving the reason the Software did not work for you.
2. The 24-Hour Refund Window
This applies to every plan bought on our website or inside the application: runs, yearly and perpetual licences.
The 24 hours start from the time and date of successful payment, as recorded on the Razorpay payment record (IST). A request has to reach us inside that window.
Tell us what went wrong: for example, the application does not install or run on your computer, it does not work with your version of STAAD.Pro, or it does not handle the frames it is described as handling. We review every request and reply within one working day. A refund is granted when the reason is genuine.
3. How to Request a Refund
Email peboptimization@gmail.com within 24 hours of your payment, with:
- The name and email used at purchase.
- Your Razorpay payment ID (begins with
pay_), from your payment confirmation or receipt email. - The reason for the request, with any detail that helps (an error message, a screenshot, the STAAD.Pro version).
We may ask a follow-up question or offer to fix the problem first. If you would still like the refund, we will process it.
4. Refund Processing
Once a refund is approved:
- Refunds are processed through Razorpay back to the original payment instrument used at purchase.
- The refund typically reaches your bank or card account within 5–10 working days, depending on your bank and the payment method (UPI refunds are faster, international card refunds are slower).
- The refund will appear on your statement under the merchant name registered with Razorpay.
- When the refund is processed, what it paid for is removed from your account: the runs it bought, or the licence time. A perpetual licence that is refunded stops working.
5. No Automatic Renewals
Our plans do not auto-renew and there is nothing to cancel. Runs are used within 90 days of purchase; a yearly licence ends after its year. No further payment is taken unless you choose to buy again.
6. Non-Refundable Situations
We do not refund:
- Requests received more than 24 hours after the payment timestamp.
- Requests without a reason, or where the reason does not hold up (for example, the problem is with the user’s own STAAD model or a cracked or unlicensed STAAD installation).
- Cases where misuse of the Software, breach of our Terms & Conditions, or fraudulent payment is detected.
Where a refund is not available under this policy, we may, at our sole discretion, offer a partial refund or credit if circumstances warrant it. Please reach out and we’ll engage in good faith.
7. Enterprise Agreements
For enterprise customers, refund and cancellation terms are governed by the separately-signed enterprise agreement, which takes precedence over this policy.
8. Contact
For any refund or cancellation request, please reach us at: