1. Digital Product Notice
The PEB Optimization Tool for STAAD is a digital software product with an online optimisation service. There is no physical shipment, no courier, and no postal delivery. Everything is delivered through your account on this website.
2. Delivery Method
You buy a plan from your account page. Once Razorpay confirms your payment:
- The licence is added to your account automatically, with its seats and expiry date shown on your account page.
- The application installer is available to download from the same page.
- You sign in inside the application with the same email address and the licence is picked up; there is no key to type.
3. Delivery Timeline
Delivery is normally immediate: the licence appears on your account page within a few minutes of a successful payment, at any time of day.
4. Order Confirmation
After a successful payment, your account page shows the plan you bought and its expiry date. Keep the Razorpay payment ID (it begins with pay_) for your records.
5. Failed or Delayed Delivery
If the licence does not appear on your account page within 1 hour of payment, please:
- Make sure you are signed in with the email address you used at purchase, and reload the page.
- If it is still missing, contact us at peboptimization@gmail.com with your Razorpay payment ID so we can apply it by hand.
We do not consider a payment complete — for refund purposes — until the licence is on your account. If, for any reason, we are unable to deliver it, you will be entitled to a full refund without applying the standard 24-hour window.
6. Re-Delivery
Your licence and installer stay on your account page for as long as your account exists, so there is nothing to re-send. If you can no longer sign in, use Forgot password or email peboptimization@gmail.com from the address you used at purchase.
7. International Customers
Because the product is delivered electronically, there are no shipping fees, customs duties, or international delivery delays. Customers anywhere in the world receive it through their account in the same way.
8. No Physical Shipping
We do not ship physical media (CDs, USB drives, printed manuals). All product materials, documentation, and updates are made available electronically.
9. Contact
Delivery questions or trouble receiving your license? Contact us: